One operating view.
Orders, stores, customers, staff, payments, delivery movement, communication, and reports should live together instead of being split across notebooks and apps.
About Chimti
Building the AI operating system for laundry.
Chimti helps laundry businesses run orders, stores, customers, WhatsApp, calls, delivery, payments, and daily decisions from one intelligent dashboard.
Laundry work moves fast. Chimti keeps every store, counter, workshop, runner, and owner on the same page.
A product by OTLU, built for laundry operators who need control, speed, and clear visibility without running the business on scattered tools.
Why we exist
Laundry software should understand the real floor.
Laundry teams do not work in one neat screen. They take orders at the counter, answer WhatsApp messages, manage calls, collect payments, move garments between locations, assign delivery work, print tags, and answer customers all day.
Chimti is being built to connect those moving parts into one AI-assisted system so owners can see what is happening, teams can act faster, and customers get cleaner communication.
What guides us
Built around the way laundry businesses actually run.
AI inside the workflow.
AI should help with customer replies, follow-ups, decisions, visibility, and automation while staying connected to the order and store context.
Control at every level.
Brands need global rules, stores need local flexibility, and owners need clear permissions, pricing control, credit usage, and communication settings.
What we are building
The Chimti product system.
Core app
AI CEO Dashboard
Owner-level visibility for orders, stores, payments, communication, and daily priorities.
Counter
Orders & Billing
Order intake, service pricing, discounts, payment tracking, invoices, and receipt flow.
Customers
CRM & History
Customer profiles, notes, balances, preferences, complaints, and communication logs.
Logistics
Pickup & Delivery
Slots, runners, handovers, delivery status, and customer updates.
Operations
Store & Workshop
Status movement between counter, processing, quality checks, dispatch, and delivery.
Tracking
Tags & Scanning
Article-level identity for garments from intake to return.
Communication
WhatsApp & Calls
Inbox handling, quick replies, templates, callback queues, and future AI voice workflows.
Control
Reports & Permissions
Role-based access, location activity, reports, credit usage, and store-level control.
Built for
Every side of a laundry business.
Owners and operators
Track performance, payments, store activity, team work, and customer issues from one place.
Counter teams
Create orders quickly, collect payments, print receipts, and answer customer questions with context.
Workshops and processing teams
Know what is pending, what is ready, what moved, and what needs attention.
Delivery and support teams
Handle pickups, delivery attempts, callbacks, WhatsApp replies, and customer follow-ups.